Gateshead, Rosewood House

Lovely home, staff are very polite and helpful. The activities lady is very good and took me to shops and was very helpful with having laundry service. I asked for a TV in my room, and they got it straight away. The rooms are lovely. And there are six TV lounging rooms, and my favourite is the cinema lounge, it’s in a vintage retro theme. The meals are very substantial and tasty. The deputy manager is very pleasant and helpful. It is a very large building and took me a while to get my bearings but getting to know my way now. Would come back again any day best environment ever, and I thank everyone for an enjoyable stay.

My aunt and uncle had to be taken into care at the end of last year as they were unable to look after themselves and had poor health. They settled in well with all the care and attention. Unfortunately, my uncle passed away in January. The manager organised the funeral of which I am most grateful. We need more places and people like yours. Thank you so much for your hard work. I cannot thank you enough the care you give in looking after my aunt. Your kindness and dedication go a long way in keeping her and all residents happy. I hope you know that you are appreciated each day.

My mother was a resident until her death last year. She was looked after by wonderful staff who were lovely to family as well as Mam. Since her death my friend has gone into care, so now I go and visit her. The food is always amazing, the cleaners do an excellent job and the staff, well, I can't explain how wonderful they are.